logo logo

Unduh studi kasus kami


MCA Gemini Groep (NL)

Gemini Ziekenhuis and Medisch Centrum Alkmaar (MCA) are two hospitals in the North Holland province of the Netherlands. Together, they form the MCA Gemini Groep.

Unduh studi kasus: MCA Gemini Groep (PDF, 516 kB)

Melton Health (AU)

Djerriwarrh Health Services (DjHS) serves the fastest growing metropolitan population of Melton and Moorabool. The Health Service has a current catchment population in excess of 150,000.Melton Health was the first of three State Government funded Super Clinics to open its doors in Victoria. Melton Health is a contemporary, state-of-the-art day hospital offering a range of services to a rapidly expanding population.

Unduh studi kasus: Melton Health (PDF, 462 kB)


Capitec Bank (ZA)

South Africa bank Capitec Bank was launched in 2001 on an extremely competitive market with well-established competitors. In its strategy to position itself, Capitec Bank CEO Riaan Stassen revealed its new branch concept early in 2012; the concept is based on the bank’s principle of personal service and accessibility.

Unduh studi kasus: Capitec Bank (PDF, 545 kB)


New Mexico MVD (US)

The New Mexico MVD (Motor Vehicle Division) processes 2.5 million transactions annually – and generates USD 350 million in annual revenue that’s used to fund roadways and a wide range of public safety benefits for New Mexicans. The MVD’s main mission is to register, title, and license commercial and non-commercial drivers, vehicles, and boats.

Unduh studi kasus: New Mexico MVD (PDF, 383 kB)

Multi-functional centers (RU)

Multi-functional centers (MFC) for public services is a new way for Russia to improve access to more than 200 different public services.

Unduh studi kasus: Multi-functional centers (PDF, 667 kB)


Valk Fresh Food Market (NL)

“From every corner of the shop, customers can see when it is their turn to be served!”

Unduh studi kasus: De Herenhof Pharmacy (PDF, 555 kB)

De Herenhof Pharmacy (NL)

"Qmatic solution hasn't been here long, but it's already an enormous improvement, and everyone – both patients and employees – are really happy with it.”

Unduh studi kasus: De Herenhof Pharmacy (PDF, 512 kB)

Coolblue (NL)

The successful e-commerce company - known especially for its web shop - is doing everything to give its customers the ultimate experience.Online as well as offline. Coolblue is also quite visible offline with seven physical stores in the Netherlands and Belgium.

Unduh studi kasus: Coolblue

Scherpenzeel Pharmacy (NL)

The Scherpenzeel Pharmacy is a part of a multifunctional care facility together with several care providers in the same area.

Unduh studi kasus: Scherpenzeel Pharmacy (PDF, 447 kB)

Magyar Telekom (HU)

Magyar Telekom is one of the largest suppliers of mobile phone and broadband services in Hungary. The company is a subsidiary of Deutsche Telekom.

Unduh studi kasus: Magyar Telekom (PDF, 443 kB)

Elkjøp (NO)

The Elkjøp group is the Nordics’ leading consumer electronics chain. With annual sales of USD 4.3 billion (NOK 26 bn/SEK 28 bn), hundreds of stores that operate under various brand names in all Nordic countries. The Group is part of Dixons Retail with headquarter in the UK.

Unduh studi kasus: Elkjøp (PDF, 614 kB)

Samsung (TH)

Samsung Thailand is one of Thailand’s largest suppliers of consumer electronics.

Unduh studi kasus: Samsung (PDF, 706 kB)

Saksikan video kami

Customer Journey Management

Mobile technology

Qmatic Orchestra

The Company

Seamless Customer Journey

The effortless patient journey

Banking on a better customer experience

In the age of the empowered citizen